The Leadership Letters is a business and social-science Journal dedicated to advancing multi-, inter-, and transdisciplinary understanding of leadership.
Editor Robert M. Yawson
Editorial: The future of work and becoming an employer of choice (2022)
Robert M. Yawson
The future of work will require strategic flexibility regarding the whole meaning of work, work policies in terms of changing demographics, sociotechnical issues, new work patterns, and new office designs. All these will be geared towards enhancing the employee experience. There is a dramatic shift from emphasizing customer experience to employee experience. It is now almost universally acknowledged that employee experience translates to customer experience. The future of work will demand organizations to become an employer of choice.